Terms & Conditions

Welcome to Joumlla.com

You agree with us

By using our site, you agree to these terms. Please read carefully because these terms and conditions are considered a legally binding agreement. You agree that you are solely responsible for any breach under these terms and for the consequences resulting, including any losses or sabotage that the site may suffer as a result of any breach of the terms between you and Joumlla.com.

Using the site, even after any change in the terms, you agree to these terms. If you do not feel comfortable agreeing to these terms as they are, please stop using our site, although we will feel sorry to see you go.

Your account is at Joumlla.com

Users may be given the opportunity to subscribe to the site via the subscription form to create a new account ("your account"), which gives you the ability to receive data from us and / or subscribe or access specific services on the site. The data you provide will be used in accordance with our privacy policy. In connection with the account registration process, we may refuse to grant you the username you requested.

You are responsible for: -

Provide current, complete and accurate information at the time of registering your account;

Update your information to keep it complete and accurate on the site;

Create a password at the time of registration. You also acknowledge and agree that we may rely on this password to identify you;

All uses of your account, regardless of whether you have authorized such access or use, and to ensure that all uses of your account fully comply with the terms and conditions;

Use this account for personal or individual use only;

All activities that occur on the account.

Users may be given the opportunity to subscribe to the site via the subscription form to create a new account ("your account"), which gives you the ability to receive data from us and / or subscribe or access specific services on the site. The data you provide will be used in accordance with our privacy policy. In connection with the account registration process, we may refuse to grant you the username you requested.

Use this account for personal or individual use only;

All activities that occur on the account.

Prohibited uses of the site

To protect the site from abuse, we have adopted some rules that apply equally to all users. These rules have only been created to ensure that every user enjoys the site without any problems. We reserve the right to terminate your use of the website and / or your account for violating any of the prohibited uses or for any other reason at the discretion of ourselves.


You specifically agree not to.


Access or attempt to access the site, or any part of it, through any automated means of penetration. For example, but not limited to the use of scripts or crawlers;

Participate in any activity that disrupts or interferes with the site (or the servers and networks connected to the site)

Repeat, reproduce, copy, sell, resell or trade the site for any purpose;

Unless you are specifically permitted to do so in a separate written agreement signed by an authorized representative of Joumlla. You can access the Joumlla.com site only through the interface that it provides in general.

Use the site for purposes not permitted by these terms and conditions and against any applicable law or regulation or generally accepted practices or guidelines in the relevant judicial regulations.

The prices

The base currency

All fees and prices are in UAE Dirhams (AED). Prices / fees may appear in local currency based on the currency exchange rate.

Change in prices

Site prices are subject to change at any time. Prices may also vary due to product launches, promotions or sales. Prices of items that are not in stock or that are available for pre-order are valid during the promotional period after the order is placed. The price of the items may change, which may differ with the price of the pre-order, and customers will be informed and you will have the possibility to cancel the order. We reserve the right to update the prices shown on the website from time to time, and after updating, they cannot be filed against the order that has already been confirmed or delivered.

Typographical errors

Joumlla.com strives to ensure its accuracy in all item specifications, images, compatible references, detailed specifications, quotations, links and any information related to the products on our website. Due to human error and other determinants, we cannot guarantee that all item specifications, images, detailed specifications, quotes, links and other information related to the listed products are completely accurate, complete or current, and we cannot be held responsible for these errors. In the event that a product is placed on our website with an incorrect price due to some typographical, informational, technical or other error, at our discretion we have the right to refuse and / or cancel any request for this product and to amend it immediately, and to correct and / or remove the information that is not minute.

In addition, all links to other web sites from Joumlla.com services are provided as resources for customers looking to obtain additional information and / or professional opinion from Joumlla.com. We are not responsible for the claims and / or petitions made on these sites or any other sites.

The time for processing the request

You can expect your order to be processed within approximately 15-45 days, provided that these items are in stock and there are no problems with verification of payment. We do not provide same-day shipping except in some of our special exceptions, and orders are not processed on weekends and holidays, as for the products available at the local supplier, the shipping period is handled from 1-3 days as a maximum and is not comprehensive.

Application acceptance policy

Your electronic receipt or any other form of order confirmation does not imply our acceptance of your order, nor does it constitute confirmation of our offer for sale. Joumlla.com reserves the right, at any time after receiving your order, to accept or reject your order for any reason. It also reserves the right to reject the order in any provision by providing you with a smaller quantity than what you requested of any type. We may require verification or additional information before accepting or rejecting any order

Notice of receipt. Your survey on the status of your order by e-mail. You will receive all your drum tracking information via e-mail to your account after processing your order or changing its status. You can also get your order status and other live updates via



Product pictures

All product images are for illustration purposes only and may differ from the actual product due to product improvement or because of the difference in screens, the colors of the products may also appear different from those shown on the site.

Product data

Some products may contain an accompanying picture and picture. It is only for reference and should be considered for illustration only.

Paying off

We currently provide the following payment methods: -


Online Payment: Pay by Card (Online) (Recommended): You can make online payment using MasterCard or Visa.

Payment at the time of receipt (for the UAE only) or goods whose supplier is within the country. We also accept payment upon receipt, with a maximum of 500 dirhams only, and any amount higher than that is by electronic payment through credit cards. We also have the right to cancel your order for any reason and call You have to inform you that the payment is acceptable to you only via bank cards, and in the event that you do not reach you, the request will be canceled.

Payment on Delivery (COD): You can pay cash to our representative who will deliver the order to you

In order to protect the website visitors to the best of our knowledge, according to a number of security policies and certificates. These layers cannot be overridden, and the computer cannot be infected with harmful viruses and that Joumlla.com or its partners and employees working on it now and in the future, and they will not have any responsibility In such a scenario or circumstance


The right to refuse to deliver or process a request from customers who have not paid part or the total of the previous order or who have a legal dispute also reserves the right to take any necessary steps, including legal procedures in the event of non-payment of the order or non-payment of fees from Joumlla.com. .



The application form filled out online by the customer cannot be considered an invoice. Regardless of the method of purchase or payment, the customer receives his / her invoice inside the parcel when the order is delivered. A digital / paper copy of each bill is recorded in our secure encrypted database.


You will take all reasonable precautions to ensure the security of any payment details included in your order however, without direct negligence on our part, Joumlla.com cannot be held responsible for any losses incurred as a result of unauthorized access to the information you have provided if you have any inquiries or Security related issues contact us at Joumlla.com.


If any dispute, claim, disagreement or disagreement (including in relation to any default or legal claim) (“Disputes”) arises out of or in connection with or in relation to the User Agreement, including (without limitation) any question about wording, the existence of The scope, performance, interpretation, validity or termination of the user agreement or terms, or any question about the legal relationships specified by the user agreement or the consequences of its nullity or disputes over the buyer's requests, the two parties should try amicably to settle disputes through negotiations in good faith during the period. Thirty calendar days on the date on which the first party sends the other party a written notification of the dispute.

In the event that there are disputes that have not been settled amicably between the parties concerned before the end of the thirty (30) day period, and the two parties have agreed that the dispute will be referred to resolution through binding arbitration as set out below, in accordance with the arbitration rules of the Dubai International Financial Center - the London Court of International Arbitration is considered It is the reference that lays down (the "rules") for inclusion in reference to these terms. The number of arbitrators must be one. Parties to arbitration shall seek to agree on a single arbitrator to be nominated by the London Court of International Arbitration for appointment. If the parties fail to nominate a single arbitrator within 30 days of the date on which the request is served on the plaintiff (or a period greater or lesser than what has been determined by the London Court of International Arbitration), the sole arbitrator shall be appointed by the London Court of International Arbitration. And the Dubai International Financial Center Dubai, United Arab Emirates Finance will have a seat or legal place for arbitration, and the pre-registration step is to register the dispute through the International Arbitration Center in Riyadh, located in the Kingdom of Saudi Arabia, and then transfer to the Dubai International Financial Center Dubai, United Arab Emirates.

The arbitration procedures must take place in the Arabic language and the award appointed for arbitration shall be in the Arabic language.

Customers’ service

If you have any questions, comments or concerns about the site and / or services, you can contact customer service at any time via contactus@Joumlla.com

We strive to answer all inquiries within 3 working days. With the right to retain with Joumlla.com to ignore the response or completely ignore it in the event that your request is illegal, legitimate, logical, or for joke.

Liability limits

Under no circumstances should Joumlla.com be held responsible based on a claim or suit in a contract or damage, or a contribution to compensation, or other claims related to the products it sells, which exceeds this limit of liability. It will not be responsible for Third-party claims for damages against customers, defects, delays, interruptions of service, loss of work, loss or damage to deterrent compensation, with knowledge or without knowledge of the possibility of such claims or damages occurring


If you are dissatisfied with this website or any content or materials on the site, the only exclusive solution is to stop your use of it. Moreover, you agree that any unauthorized use of this website and its services as a result of negligence or default would lead to irreparable injury and that Joumlla.com will deal with any unauthorized use subject to the terms and conditions of the User Agreement.


The products that are considered to be among the super offers or on which there is a high discount by the company may be limited in quantity in each order and the company has the right to change the required quantity for these products or cancel the order with or without the customer’s approval.


Joumlla.com has the right to cancel any paid or unpaid order under any circumstances without any liability to the customer or otherwise, in the event that it retains the right as long as the amount paid is returned in full.

Intellectual property

All content included on the site, such as text, graphics, logos, pictures, audio, video, data, and music, or its suppliers or licensors, is protected by copyright, trademarks, content patents, agreements and software (collectively “the content”) is the exclusive property of Joumlla.com.


We may update or change the terms from time to time. The revised terms will improve your future use of the website, so we strongly suggest visiting and reviewing the terms periodically. Each version is dated. If you do not agree to the modified version, you must immediately stop using the site.

Warranty and return policy

Joumlla.com does not bear any guarantees on the products in any way and that the guarantee is due to the merchant who sells on the Joumlla.com platform and that the merchant is only the one who gives information that the product shown in the description field is within the warranty policy or not, and the warranty period is that Determined by the seller according to its own policy, and the role of Joumlla.com only is to coordinate between you and the merchant or supplier in how to receive the product and return it to you again without any responsibility that falls on the shoulders of Joumlla.com.

Accordingly, you agree to the following: -

1- The purchased goods are not returned or exchanged for any reason whatsoever, and this is because most of the goods come from regional distributors outside the country and the burden of return is impossible.

2- There are some exceptions for retrieval, which is that the goods are defective, industrial defects or different from the description provided on the Joumlla.com website, and the return is not binding, but only due to the conviction of the Joumlla.com administration to retrieve for the reasons mentioned.

3- Receipt of shipping, delivery and receipt of the product is from 15 days to 45 days from the date of the order according to the distance of the supplier. As we mentioned that most of the products are shipped from direct international distributors, knowing that the average international shipping period is 15 days to 45 days, but we mention 45 days for legal compliance and any emergency circumstances from can happen

4- In the event that the price of the product was paid via a bank card, you cannot cancel the order nor can you return your amount because the most of the products are international shipping 

5- We guarantee that you will receive the products as they are displayed on Joumlla.com without the description

6- Warranty policies on products are specific to the merchant who sells products on the Joumlla.com platform (for example, when buying an electronic product, you may find some merchants offer the warranty in the description or it may be without any coverage from the warranty)

Information about the terms of purchase and this agreement

1- The buyer must be over 18 years old.

2- Purchases must be paid online or cash on delivery. In case of non-payment, (Joumlla.com) reserves the right to cancel the order without any communication or liability towards the customer

3- The participant must provide a valid phone number and delivery address as the same number will be used to confirm the order. The application will be canceled if the information provided is found to be incorrect or inaccurate

4- The (Joumlla.com) site will not be held responsible for any loss, damage, injury or dissatisfaction that the buyer, his family, friends or anybody on the buyer's side faces when purchasing from the “products” from our website. www.Joumlla.com or as a result of participating or accepting it.

5- (Joumlla.com) reserves the right to refuse any entry if it has reasons to believe that the participant has violated any of these terms and conditions, or acted fraudulently or unlawfully, or for other reasons, and no person shall be held responsible for any loss or damage. Arising from this rejection.

6- We do not provide any warranty or representation, express or implied, in relation to the products. All implied warranties or conditions for quality and satisfactory completeness are excluded.

7- Your purchase from our site means your agreement to the general terms and conditions that you are now reading for our website in the link below.


In addition, you have read and agreed to the full terms and conditions, including the shipping policy, return policy, complaints policy, and privacy policy, which are found on all pages of the site below and are represented in the following electronic links: -

https://Joumlla.com/contact-us/ https://Joumlla.com/privacy-and-policies/ https://Joumlla.com/complain-notes/ https://Joumlla.com/shipping-policy/


As mentioned previously, if you do not feel comfortable agreeing to these terms as they are, please stop using our site, although we will feel sorry to see you go.

The policy of shipping and receiving products from outside the country

1- As we mentioned before, there are suppliers for us from outside the country, we market to them, and this means that your goods come from outside the country, and sometimes the delivery is by the customs administration via Emirates Post, which means that additional fees are applied to receive the product with a minimum of 31 dirhams or more This is according to the customs administration in the country and we have no hand in that.

2- There is no return for the products received from outside, whatever the reason is, unless the product differs from the description, there is a difference from your request in the colors or description whatever.

3-In the event that the amount of customs charged by the country through Emirates Post to deliver your product to you has not been paid in this case, customs confiscate the product and the product has not been returned to you and your money has not been refunded again for any reason

4-If there is an obstacle to delivering your product to you for reasons that you do not have any guilt in, in this case your money will be returned again within 30 days to 45 days maximum, provided that the reason is that you have no in guilty, and this is what our platform management will decide the reason of that.

5- The 90-day return policy does not apply to products imported from the international supplier

As mentioned previously, if you do not feel comfortable agreeing to these terms as they are, please stop using our site, although we will feel sorry to see you go.

How to know this supplier is local or international?

Shipping time will easily show for you the different by handling time

1-     Local supplier take only 3 days maximum for delivery.

2-     As for the international supplier, from 15 days to 45 days

3-     International shipping does not accept payment on delivery

4-      Some products are written in the description box, the shipping period


The customs

1- It is known to everyone that customs are fees set by the state on products imported from abroad, so there may be customs fees for processing requests received from suppliers outside the country.

2- It shall be a minimum of 31 dirhams and a maximum that shall be determined through the customs administration

3- Joumlla.com is not responsible for the amount of customs imposed by the state and does not bear any cost or burden in relation to customs.

4- According to the customs system, the customer may have to receive some shipments from abroad from the nearest post office to the customer and this prevents the shipping company to deliver to you directly

5- Refusal to pay the customs value determined by the customs administration, which means that you have given up your order, which will be confiscated by the customs administration, and you are not entitled to return to you the amount paid, such as the value of the order or shipping expenses or any other expenses.


Cancel orders

1- In the event of canceling any order that was requested through a local supplier via cash on delivery or bank cards, you can cancel the order and return the amount to your account in the case of paying by card, deducting the bank transfer percentage to your account, which amounts to 10 percent or more of its value of the paid amount.

2- In the event of canceling any order that was requested through a local supplier and the product has been shipped and the payment was via cash on delivery or bank cards, you can cancel the order with the amount refunded to your account in the case of paying by bank card, deducting the percentage of the bank transfer to your account, which reaches up to 10 percent or more of the value of the paid amount in addition to the fixed shipping expenses, which you are not entitled to recover permanently. In this case, the order was by payment cash on delivery, it is the right of our management to ban the user if the matter is repeated by the same buyer or any person affiliated with him as specified This is Joumlla.com management

3- In the event that the buyer’s request is from an international supplier and the payment was made by bank cards, then the request may not be canceled, replaced or returned according to the international cost, and the terms of return in some cases were previously mentioned

4- Refusal to receive the order or not accept it from the shipping company or go to the post office to receive the parcel according to customs policies. In this case, the product will be confiscated by the customs administration and you are not entitled to return the paid amount permanently.

Emergency accidents

1- If any accident prevents the arrival and processing of your order specified in accordance with the terms of the international supplier in the processing period of the order, which is 15 days to 45 days, then the Joumlla.com administration will compensate you for the total amount of 100 percent, after 6 days from the expiry of the order processing period it means the day 51 from the date of purchase.

2- If any accident prevents the arrival and processing of your order specified in accordance with the conditions of the local supplier in the processing period of the order, which is 1 to 3 days, then the Joumlla.com administration will compensate you for the total amount of 100 percent, 4 days after the expiry of the order processing period it means the seventh day from the date of the purchase.


Privacy and Policies 

When you use Joumlla.com or its Services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, what we do with it, and how we disclose, transfer and store it. This is important; we hope you will take time to read it carefully. And remember, you can find controls to manage your information at My Account.

Helpful Definitions

References to the “Terms” and/or “Agreement,” mean this, these Terms & Conditions as set forth herein.

References to “us”, “we”, “our” and/or “the company” mean Joumlla.com

References to “you”, “customers” and/or “users” mean the User of the Website.

References to the “Site” mean the Websites bearing the URLs www. Joumlla.com,

You Agree to

By visiting the Joumlla.com, you agree to accept the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Policy and review any changes that have been made since your last visit to the Site.

Information we collect

Your privacy is important to us; we only collect information that is necessary to provide you our services, enhance your shopping experience, and to protect your account. We may collect the following information:

Information, you provide by filling in forms on our Site, including, but not limited to, name, address, phone number, email address, gender, date and/or year of birth, country, language, profile picture, and user preferences;

In connection with any transaction and payment on the Sites, we may collect information, including but not limited to, billing and delivery information, credit/debit card numbers and expiration dates;

Any information you provide, or we may collect from you when you report a problem;

Record of correspondence when you contact us by, including but not limited to, emails, phone call, or social media;

When you download or use our mobile application, we may have access few details that are displayed to you separately at the time of download;

We may collect details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage.

How we use information we collect

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods, such as:

Provide our services;

Respond to your enquiries;

Customize users’ experience, measure interest in our services, and inform users about services and updates;

Handle orders, delivery and payments;

Communicate marketing and promotional offers to you;

Update our records and maintain any online account you may have with us;

Enable third parties to carry out technical, logistical or other functions on our behalf;

Each time we use your personal information for advertising purposes such as promotions, surveys and newsletter, we will give you the opportunity to decline to receive any further information from us.

Disclosing your Personal Information

Information about our customers is an important part of our business. We share your Information only as described below:

All information contained by Joumlla.com is treated as strictly confidential and Joumlla.com does not and will not disclose or share such confidential] information to / with any external organization;

The users’ privacy is very important to us. We do not and shall not at any point in time, either sell or rent users’ personal information to third parties without users’ explicit consent;

We may be required from time to time to disclose users’ personal information to Governmental or law enforcing agencies or our regulators, but we will only do so under proper authority;

com also reserves the right to make use of the personal information in any investigation or judicial process relating to fraud on account of such transactions during the period Joumlla.com retains such information;

We may also disclose personal information to enforce our policies, respond to claims that a posting or any other content violates others rights, or protects anyone’s rights, property or safety;

We may also share personal information with Corporate affiliates who help detect or prevent potentially illegal acts and provide joint services (Our corporate affiliates will market only to users who ask them to);

Service providers who help with our business operations. You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes;

In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

Storage of Information:

Information that we collect may be transferred, accessed, and stored globally as necessary in accordance with this Privacy Policy. We might use, transfer, access, and store information on servers that may be outside UAE or outside the country of your residence. It may also be processed by staff operating outside the UAE or outside your country of residence who work for us, for our trusted business partners, or for our service providers in accordance with this privacy policy. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment and the provision of support services.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Security of Information:

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions and necessary measures to protect your personal information. Our electronic information systems are password protected to prevent unauthorized access. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information.

In order to maintain this protection, we caution you not to provide your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place.

If you believe that your password has been misused, please notify us immediately.

Correction/Removal of Your Information

If your name, e-mail, telephone number or other Personal Information changes, you may update, correct or omit the relevant information by going to your profile under “My Account”. If you request us to do so, we will amend any personal information which is inaccurate, incomplete or out of date. You may \ directly contact us or send an email at Contactus@Joumlla.com. In addition, if you no longer wish to receive communications from us you may opt-out by emailing us at Contactus@Joumlla.com or by clicking on the one click unsubscribe link at the bottom of any marketing e-mail you receive from us.

Children and Privacy

The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Policy or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. Joumlla.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the consent of your parent or guardian to purchase products from the Site.

Third Party Advertisers and External Links

We maintain relationships with third party affiliates, thus we may feature links to other websites. Although we do not and cannot control the activities of the third parties that operate such websites, you can be sure that we will stop doing business with any affiliate that engages in abusive practices, including, for example, spam, trademark infringement, or unlawful activities. Joumlla.com is not responsible for the privacy practices or content of any other websites besides its own.

Revisions to Our Privacy Policy

From time to time it may be necessary for us to amend our Privacy Policy, thus we reserve the right to its revision, and we strongly suggest that you visit and review our Privacy Policy periodically to make sure you understand how information you provide will be used. However, you can be confident that any changes will be in accordance with the general Privacy Act and the National Privacy Principles.


It is a pleasure to hear from our valued customers. In case you would like to get in touch with us and provide feedback, please feel free to contact our customer care team via email: contactus@joumlla.com




Joumlla.com - جملة دوت كوم

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